One of my key criteria when evaluating a potential hire is “how curious are they?” Particularly in consulting, you have to want to solve problems. In my mind, you need to be curious and driven to get to answers to be a effective problem solver.
I think this column by Olivia Judson in the New York Times does a nice job of hitting on a piece of this: http://judson.blogs.nytimes.com/2009/11/03/license-to-wonder/
Her comments about wonder and imagination are worth considering. She lays out the case for imagination as critical to scientific inquiry. Progress isn’t a linear slog through gradual increase in the body of knowledge (“facts upon facts”). It’s lumpier progress, sometimes gradual and predictable at other times led by leaps of intuition that overturn the common understanding.
In my program, I often get feedback that I’m “too structured” or that I demand a lot from my students. Often, my point to students is about what Judson discusses. You need to have enough structure to get to good questions, but then be willing to let your mind wander and imagine possibilities. The challenge is often knowing when to turn the wandering back into concrete action steps and specific analysis and recommendations. This takes time, thought and a lot of work. You don’t get anything right on the first try. It takes lots of iteration and feedback.
In her example, Rosalind Franklin didn’t make the critical connections about DNA’s structure because she was too rigid and linear in her thinking. Watson and Crick were more open to “playing” with ideas. Having said that, they were also driven problem solvers. Had they kept playing they wouldn’t have solved anything. Their play led to useful and increasingly accurate representations of the mystery they were trying to solve (the structure of DNA).
Business problems are often the same. There’s a time for wonder and imagination, but for it to turn out a useful product there also needs to be a time for tangible, concrete work product.
I guess experience is knowing when the balance is “just right”.